# Bank of America: how AI models rank it, September 2026

Finance AI Recommendation Index, September 2026 Edition. Named in 32 judge labels across 3 categories by 12 of 12 models. Page: https://finance-ai-index.com/vendors/bank-of-america/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Business banking | 2% | 9 | 22% | 27 |
| Corporate cards | 0% | 63 | 75% | 4 |
| Cross-border payments and FX | 0% | 59 | 100% | 1 |

## What the models said for it

- "Relationship banking, SME/mid-market leader ... Recent Greenwich surveys rank Chase/BofA/JPM high for mid-market trust/service." (Grok 4.1 Fast, Business banking)
- "stick to Chase or Bank of America" (Gemini 3.5 Flash, Business banking)
- "Best if you need broad branch access and a familiar commercial platform: Bank of America Cash Management / CashPro" (GPT-5.4 mini, Business banking)
- "commercial banking relationship (Chase, BofA, Wells Fargo, US Bank, HSBC)" (DeepSeek V4 Flash, Business banking)

## And against it

- "Bank of America has the most complaints of any bank in the U.S., with customers reporting poor customer service, long wait times, excessive fees" (Claude Haiku 4.5, Business banking)
- ""Absolutely the worst corporate card. I may quit this job so I can get a different corporate card" (Bank of America)" (Kimi K2, Corporate cards)
- "High complaint volumes (CFPB data) on fees, servicing, and support. Avoid if your business needs strong integrations" (Grok 4.1 Fast, Corporate cards)
- "128k+ complaints, A- BBB but high unresolved issues (e.g., frozen funds, payment delays, account closures)" (Grok 4.1 Fast, Business banking)

## Record

- Method: https://finance-ai-index.com/methodology/
- Raw judge labels and full responses: https://finance-ai-index.com/data/
- License: CC BY 4.0. Cite as Finance AI Recommendation Index, September 2026 Edition, finance-ai-index.com.