# Citibank: how AI models rank it, September 2026

Finance AI Recommendation Index, September 2026 Edition. Named in 11 judge labels across 1 categories by 7 of 12 models. Page: https://finance-ai-index.com/vendors/citibank/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Business banking | 0% | 77 | 55% | 11 |

## And against it

- "Citibank has struggled with a tarnished reputation... customer complaints frequently focusing on the bank's outdated technology and confusing online banking system" (Claude Haiku 4.5, Business banking)
- "Why avoid: Heavy criticism for poor service and history of regulatory violations" (Kimi K2, Business banking)
- "it is often safer to avoid the two largest players (Wells Fargo and Citi)" (Qwen 3.7 Flash, Business banking)
- "85k+ complaints, F BBB, regulatory violations, poor customer service." (Grok 4.1 Fast, Business banking)

## Record

- Method: https://finance-ai-index.com/methodology/
- Raw judge labels and full responses: https://finance-ai-index.com/data/
- License: CC BY 4.0. Cite as Finance AI Recommendation Index, September 2026 Edition, finance-ai-index.com.