Index › Products › Autotask PSA · October 2026 Edition

1 category · Named, not ranked

Autotask PSA

13Judge labels

0First choices

11Negative labels

8 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.7, every buyer segment counted.

Standing

6 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Autotask PSA was named 6 times in PSA, where BigTime led with 29%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business94 of 97

under the label threshold

Mid-market99 of 99

under the label threshold

Enterprise102 of 109

under the label threshold

In psa · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Autotask PSA for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Professional services automation	Receivables and billing	0%	99 of 99	83%	6	under 10 labels · led by BigTime at 29%

Movement

This is the first edition on this tier, so no move can be computed for Autotask PSA yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Autotask PSA across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Mention	Negative	Labels
Claude Haiku 4.5	0	1	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	1	1
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	1	1
GLM 4.7 FlashX	0	1	1
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	1	1	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase0 labelsNone

Comparative2 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative10 labelsNone

First choiceAlternativeMentionNegative13 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Platforms with Significant Issues ... Autotask PSA (now part of Datto) - Complex usability: Users describe confusing menus and lengthy processes” GLM 4.7 FlashX · PSA · negative prompt · hard negative

“legacy MSP-focused tools like Autotask and ConnectWise PSA often feel heavy and expensive” Muse Glimmer 30B · PSA · negative prompt · hard negative

“there are extensive complaints regarding Kaseya's aggressive billing practices, accounts being locked unexpectedly, and notoriously strict multi-year contract renewals” Gemini 3.5 Flash · PSA · negative prompt · soft negative

“Autotask PSA — Mixed Bag ... Watch out for: Dated UI in places” Kimi K2 · PSA · negative prompt · soft negative

Named alongside

The products named in the same answers as Autotask PSA, over the 13 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Autotask PSA was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Kantata8 of 132Not among the top eight

ConnectWise PSA8 of 130Not among the top eight

Certinia Professional Services Cloud5 of 130Not among the top eight

HaloPSA5 of 130Not among the top eight

Rocketlane5 of 130Not among the top eight

Scoro5 of 130Not among the top eight

BigTime4 of 131Not among the top eight

Teamwork.com3 of 131Not among the top eight

Accelo3 of 130Not among the top eight

ConnectWise Manage3 of 130Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Autotask PSA. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 13 of the 13 answers that named Autotask PSA and are not a share of its labels.

Domains cited

g2.com11

capterra.com9

kantata.com8

productive.io7

rocketlane.com7

softwareadvice.com6

bigtime.net5

scoro.com5

accelo.com4

flamingo.run4

No domain is on file for Autotask PSA, so its own site is not marked.

Pages cited

kantata.com/blog/article/best-professional-services-automation-software7

productive.io/blog/best-psa-software7

g2.com/categories/professional-services-automation6

bigtime.net/blogs/what-is-psa-software5

capterra.com/p/223239/Autotask-PSA/reviews5

rocketlane.com/blogs/best-psa-software5

scoro.com/blog/psa-software-examples5

accelo.com/blog/best-psa-software-leading-psa-solutions-compared4

Pages are listed as the models cited them.

Search and answers

Where Autotask PSA stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 320 a month (“autotask psa”)
AI search demand for its name, est.: 14 a month
Its own site: No site of its own on file, so no site figures

In answers

This edition

Share of first choices

rank 99 of 99 in PSA

Segment leader

29%

BigTime

First choices: 0 across its categories
Named in: 13 answers
Its own site cited: No site on file to match

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as Autotask PSA

What the judge wrote, as written, with how often. The vendor table decides that these count as Autotask PSA; a claim can dispute any of them.

Autotask PSA (now part of Datto) 1Autotask PSA by Datto 1Autotask PSA by Kaseya 1

Follow Autotask PSA

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Autotask PSA's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Autotask PSA, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Autotask PSA by email, built from the raw record of the edition. It shows:

where Autotask PSA is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Autotask PSA, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.