Every category where a model named Bank of America for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Business banking	Treasury and cash	2%	9 of 78	22%	27	accepted challenger
Corporate cards	Spend and procurement	0%	63 of 63	75%	4	under 10 labels · led by Ramp at 69%
Cross-border payments and FX	Treasury and cash	0%	59 of 83	100%	1	under 10 labels · led by Wise Business at 35%

Movement

This is the first edition on this tier, so no move can be computed for Bank of America yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Bank of America across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	1	2
GPT-5.4 mini	0	1	1	0	2
Gemini 3.5 Flash	1	1	2	2	6
Perplexity Sonar	0	0	0	1	1
Grok 4.1 Fast	1	1	0	2	4
Mistral Small	0	0	1	0	1
DeepSeek V4 Flash	0	2	0	0	2
Llama 4 Maverick	0	0	1	0	1
Qwen 3.7 Flash	0	1	1	1	3
Kimi K2	0	1	1	2	4
GLM 4.7 FlashX	0	0	1	1	2
MiniMax M2.5	0	1	3	0	4

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct16 labels1

Paraphrase8 labelsNone

Comparative22 labels4not counted in share

Budget-constrained10 labels1

Scale-constrained12 labelsNone

Negative21 labelsNone

First choiceAlternativeMentionNegative89 labels in all, every segment counted; 2 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Relationship banking, SME/mid-market leader ... Recent Greenwich surveys rank Chase/BofA/JPM high for mid-market trust/service.” Grok 4.1 Fast · Business banking · direct prompt · first choice

“stick to Chase or Bank of America” Gemini 3.5 Flash · Business banking · comparative prompt · first choice

“Best if you need broad branch access and a familiar commercial platform: Bank of America Cash Management / CashPro” GPT-5.4 mini · Business banking · direct prompt · alternative

“commercial banking relationship (Chase, BofA, Wells Fargo, US Bank, HSBC)” DeepSeek V4 Flash · Business banking · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Bank of America has the most complaints of any bank in the U.S., with customers reporting poor customer service, long wait times, excessive fees” Claude Haiku 4.5 · Business banking · negative prompt · hard negative

“"Absolutely the worst corporate card. I may quit this job so I can get a different corporate card" (Bank of America)” Kimi K2 · Corporate cards · negative prompt · hard negative

“High complaint volumes (CFPB data) on fees, servicing, and support. Avoid if your business needs strong integrations” Grok 4.1 Fast · Corporate cards · negative prompt · hard negative

“128k+ complaints, A- BBB but high unresolved issues (e.g., frozen funds, payment delays, account closures)” Grok 4.1 Fast · Business banking · negative prompt · hard negative

Named alongside

The products named in the same answers as Bank of America, over the 89 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Bank of America was named but was not.

ProductSame answerTook the first choice insteadHead to head

Chase Business Banking74 of 8915Not in the top three

Mercury54 of 8910Not in the top three

Wells Fargo43 of 890Not in the top three

Brex40 of 899Not in the top three

Citibank27 of 892Not in the top three

Relay24 of 891Not in the top three

Bluevine23 of 893Not in the top three

Rho22 of 896Not in the top three

Novo20 of 893Not in the top three

Ramp19 of 894Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Bank of America. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 66 of the 89 answers that named Bank of America and are not a share of its labels.

Domains cited

nerdwallet.com41

forbes.com34

rho.co26

found.com23

airwallex.com22

finder.com22

handelsblatt.com21

brex.com18

backbase.com17

relayfi.com16

240 of the 240 domain citations in answers naming Bank of America came from somebody else's page.

Pages cited

forbes.com/financial-services/best-business-checking-accounts22

found.com/resources/business-banking/best-business-bank-accounts-growing-businesses-employ20

handelsblatt.com/geschaeftskonto/vergleich20

rho.co/blog/best-online-business-bank-accounts18

backbase.com/blog/top-business-banking-platform-providers17

relayfi.com/blog/best-online-business-bank-accounts-2026-guide14

airwallex.com/en-us/blog/compare-business-bank-accounts13

ethicalconsumer.org/money-finance/shopping-guide/ethical-business-banking10

Pages are listed as the models cited them.

Names read as Bank of America

What the judge wrote, as written, with how often. The vendor table decides that these count as Bank of America; a claim can dispute any of them.

BofA 3Bank of America (Business Advantage Banking) 1Bank of America Business 1Bank of America Business Advantage 1Bank of America Business Advantage Fundamentals Banking 1Bank of America's Business Advantage 1

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Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Bank of America's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Bank of America, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at bankofamerica.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.